Posts Tagged ‘Business’

Goodbye www.sun.com

Wednesday, February 3rd, 2010

Last week, some of my friends felt a sense of loss when they typed “www.sun.com” into their browsers and wound up on Oracle’s home page. Oracle’s acquisition of Sun Microsystems took all 9 months to complete – as long as conceiving and delivering a baby – but it did mark the end of an era.

Sun Microsystems, which was founded in 1982 by Scott McNealy, Bill Joy, Andreas Bechtolsheim, and Vinod Khosla, was once upon a time a leader in the computing world. During the Internet boom more than two decades ago, Sun made the servers which powered that boom. Those were the good old days.  (more…)

Tech companies: 2009 in retrospect

Saturday, January 2nd, 2010

The year 2009 saw many tech companies, big and small, being sold, acquired or going into extinction. Most of these are / were due to the global economic crisis, diminishing demand for product, or ripple effects of a scandal, mismanagement and strategic missteps.

In the beginning of 2009, Nortel went through a slow and painful dismantling since it filed for Chapter 11 bankruptcy in January. (more…)

IT costs accounting

Saturday, December 5th, 2009

So often, I have heard skeptics who would criticize and cynically discard away the concept of measuring, accounting, and charging for IT services within an organization. “Why would you want to do that?“, “what good does that do?” or “there is no value in charging users for IT services“.

Businesses in today’s environment is very different from the past. The markets which businesses operates in are shrinking as they become more competitive, barriers to entry are often getting lower, and in order to grow, many businesses need to go beyond their current market to reach outside their current borders or geography. Selling a product or service to a customer in Singapore will be no more different than selling to a customer in Russia. Whatever it takes, businesses can never confine themselves into a small boundary within a geography or region or market segment. Likewise, consumers and buyers of products and services are no longer confined to a single vendor or supplier. They have ample choices. Advancement of sourcing avenues globally, proliferation of technology and Internet allows consumers and buyers to easily seek, source, compare and purchase from alternative suppliers within several mouse-clicks.

Therefore, the traditional IT function within an organization is no longer just the bunch of backend soldiers managing your email and accounting system. The IT function is slowly transforming and morphing into a business enabling function, providing critical platforms to put the business online, enabling marketing and direct selling of products online, closely coupling the use of IT to complement traditional products (such as IP-enabling products to provide remote monitoring services, data backups, control and management services, analytics services, etc.) and all this means that the traditional IT budget, which used to be a small part of the overall corporate budget, is going up.  In the past decade or so, most businesses’ IT expenditures have gone up significantly, but many are still without adequate tools, processes and policies in place to address the accounting and allocating of IT costs.

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Product Management 101

Monday, November 30th, 2009

Generally, a Product Manager’s primary responsibility is to analyze the market, competitors, customers, external environment, lead and plan activities related to a specific product or product line. Product, is usually referring to any form of products or services.

There are too many textbooks available in the market that touches on marketing management, strategy or even business management. But most of what we learned from books as well as from business schools are general introductions to marketing management or high-level strategic concepts, but not the how to perform day-to-day responsibilities of owning and managing a product or product line.

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Verizon Business launching new APAC data centre

Tuesday, November 24th, 2009

Verizon Business will launch an Asia-Pacific data centre for its computing as a service (CaaS) customers in the region and to address issues of latency, security and compliance.

Ray McQuillan, principal consultant at Verizon Business Global Services, could not name the location for the data centre, but said that it would launch in Q1 of the next calendar year.

“We know that the global coverage – and moving nodes over into the Asia-Pacific – is something on the calendar currently for 2010,” he said. “Right now the CaaS offer is available across the globe, but in terms of having a local presence in Asia-Pacific we have one Europe, one in the US, and another in APAC. That is something the market has been asking for and we have it on our roadmap.”

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Telcos turning into Cloud Service Providers

Tuesday, November 17th, 2009

telecomOver the past years, Telecom carriers and service providers have suffered economic pressures, competition, churn and declining revenue. As they grapple to find ways to improve their ARPU from their core services, many in the Telco industry are attempting to diversify into broader business and consumer value-added services, moving beyond the increasingly commoditized telephone and Internet access. Many of them are planning to or are already expanding aggressively into the “Cloud” space.

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IT Shared Services & Modeling Chargebacks

Saturday, November 7th, 2009

In most organization, the IT function is almost always a key enabler for an effective and efficient running of the business. With the recent credit crunch and economic downturn, many a times, IT departments find themselves in a dilemma. On one hand, they are faced with the need to refresh EOL technologies, expand capacity to support the business or add new assets for new application services required by the business. But on the other hand, they are often forced to cut budgets, headcount freeze, reduction in force, faced with restraint in funding and capital investment for any refresh or expansion. This dilemma pushes IT leaders to begin taking a closer look at the technology services that they are providing to their business units (i.e. internal customers) and evaluating where it makes sense to convert these as Shared Services with chargeback of the costs to the business units.

shared-servicesIT Shared Services refers to the provision of IT services by an IT organization where that service had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider. The key is the idea of ’sharing’ within an organization or group. Hence, the concept of IT Shared Services is similar to collaboration. IT Shared Services is different from the diametrically opposite model of Outsourcing which is where an external third party is paid to provide a service that was previously internal to the buying organization, typically leading to redundancies and re-organization. One purpose of Shared Services is the convergence and streamlining of an organization’s functions to ensure that they deliver to the organization the services required of them as effectively and efficiently as possible. This concept is applicable not just for the IT services, but can also involve the centralizing of back office functions such as HR, Finance, and middle or front offices.

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The Art of War – Laying Plans

Wednesday, November 4th, 2009

Sun Tzu’s Art of War is a Chinese military treatise that was written in the 6th century BC, during the Spring and Autumn period. Composed of 13 chapters, each of which is devoted to one aspect of warfare, it is said to be the definitive work on military strategies and tactics of its time, and still one of the basic texts.

This book is one of the oldest and most successful books on military strategy. It has had an influence on Eastern military thinking, business tactics, and beyond. Sun Tzu suggested the importance of positioning in strategy and that position is affected both by objective conditions in the physical environment and the subjective opinions of competitive actors in that environment. He thought that strategy was not planning in the sense of working through an established list, but rather that it requires quick and appropriate responses to changing conditions. Planning works in a controlled environment, but in a changing environment, competing plans collide, creating unexpected situations.

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Planning for a new Data Center?

Friday, October 9th, 2009

DC_imgEvery data center project begins with the business plan and business requirements in mind. This is fundamentally the starting point and the first building blocks of a data center project. An enterprise with intention to build a data center facility for their own internal use may have an easier time to establish and understand this starting point. But for a Data Center service provider offering co-location and hosting services, then it gets a little bit complicated.

In reality, regardless of how closely the initial design matches with the business requirements, in the long run, data center facilities rarely achieve the efficiency, capacity and operational targets defined in their initial designs. This is because a data center environment is never static and like a living organism, it is always evolving. In the day to day operations, there will be people / human traffic, periodic changes, expansions, upgrades, introduction of new equipment, de-commissioning of aged equipment, and other external influences. As time goes by, newer technologies, with possibly higher density equipment, requiring substantial incremental power and cooling capacity, will replace aged equipment. Pressures to maximize utilization and reduce costs, will lead towards consolidation of data centers into few locations, adoption of virtualization technologies, causing changes in operational procedures, etc.  All these are part and parcel of the evolution of a data center environment, and no matter how you strive to achieve an equilibrium, as soon as you think you have reached an equilibrium, the operating conditions will likely change again.

For Data Center service providers, who are like hotels, they will rarely know when their next customers will be coming through their doors, or what kind of equipment these customers will be hosting at their facility. How do you plan the design of a facility for such requirement when these requirements are not known at present day?

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