Evolution - A Window to my mind » Service Management

IT costs accounting

Wai-Kit — Sat, 05 Dec 2009 05:45:07 +0000

So often, I have heard skeptics who would criticize and cynically discard away the concept of measuring, accounting, and charging for IT services within an organization. “Why would you want…

IT Shared Services & Modeling Chargebacks

Wai-Kit — Sat, 07 Nov 2009 13:00:22 +0000

In most organization, the IT function is almost always a key enabler for an effective and efficient running of the business. With the recent credit crunch and economic downturn, many…

The 2009 Data Center Purchasing Survey Report

Wai-Kit — Fri, 02 Oct 2009 15:55:17 +0000

Between June and September of 2009, SearchDataCenter.com conducted the Data Center Decisions 2009 Purchasing Intentions Survey. Subscribers were contacted by email and invited to participate. For this 2009 survey,…

How do Dolphins sleep?

Wai-Kit — Tue, 29 Sep 2009 15:20:06 +0000

Marine mammals like dolphins breathe just like us. But while humans can breathe even when our conscious mind is asleep, dolphins are equipped with a voluntary respiratory…

Virtualization in the real world

Wai-Kit — Fri, 25 Sep 2009 04:47:37 +0000

One of the benefits of virtualization technology is to enable rapid provisioning of a new operating system virtual environment. With this ease and rapid speed which new virtual environment can…

Monitoring Operational health in a Virtualized Environment

Wai-Kit — Thu, 24 Sep 2009 15:49:38 +0000

Virtualization technologies are becoming more advanced today and their adoption are growing. Increasingly, IT services are being delivered using virtualization technologies to derive higher cost efficiency and optimization. In the…

Transforming IT through Infrastructure Consolidation

Wai-Kit — Wed, 23 Sep 2009 15:52:14 +0000

I have just published an article on the definition of Infrastructure Consolidation, business drivers, key success factors, inhibitors, and recommended approach in such a project. The way I view such…

a brief history of ITIL

Wai-Kit — Thu, 03 Sep 2009 07:14:57 +0000

I have observed in quite a few publications and remarks that refers to ITIL as a “standard“.

In actual fact, IT Infrastructure Library® (ITIL) is…